Privacy & Cookie Policy

This privacy & cookie policy is for this website ( and is provided by the owners of ACS Window Cleaning Ltd to inform visitors about how we use any information collected and how it governs the privacy of users who choose to use this website.

Information collected through this website.

Some personal data is collected through this website site when using our booking forms and contact form. Additional data using cookies may also be collected when visiting this site. Cookies usually don’t contain much information except for the URL and the visitors movement around the website. This information may help us to improve a visitor’s experience when visiting the website in the future (see more details about cookies below)

When you contact us.

Any personal data sent to us via our online forms simply allows us to reply to you and also answer any questions you may have relating to our cleaning services. Your stored data is used for scheduling work you have asked for us to complete and also for accountancy purposes. We will ask for your permission first by way of an "Opt in" box on each of our forms.

Sharing and usage on collected information.

We will not sell, distribute or lease your personal information, or disclose this information to third parties unless we have your permission, or if we are required to do so by law. Any personal information that you send to us will be treated with the highest standards of security and confidentiality, and our privacy guidelines comply with European laws.

Any personal information we gather through our online forms is stored securely. We also don’t store finanical data such as card payment details and bank account numbers as these are collected by our payment providers which use highly encrypted systems to protect this form of data, for example, GoCardless Direct Debit or any banking service we use.

Use of cookies.

We may use Google Analytics to assess the performance of our website, as well as Webmasters Search Console and Adwords to help analyse how users use our website. For this purpose cookies are installed to optimise your experience on our website.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit to save and store information about how a visitor interacts with the website. These help us to understand which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. You can find out more about Google’s cookies on their privacy policy:

If you prefer to turn off cookies, you can do so with the instructions on this page.

Contact & Communication.

Users contacting this website do so at their own discretion. Your personal information is kept private and every effort has been made to ensure the booking and contact forms are safe and secure. We do advise users using such forms that they do so at their own risk, but the ACS Window Cleaning website uses TLS / SSL encryption to ensure any information sent is sent safely and securely.

With your permission, this website and its owners may use any information submitted to provide you with further information about the services or products we provide in order to assist you in answering any questions or queries you may have submitted. This may include one or multiple communications from us in order to provide the best service.

How long we store information.

We intend to keep data from contacts who opt-in until they revoke that opt-in, or if they no longer engage or communicate with us over a period of no more than two years. We hope to stay in communication with our customers to keep them informed of new services, products or updates that become available. Customer data can be stored for a maximum of 5 years in order to comply with requirements around reporting and accounting, but also in order to provide customers with copies of previously completed work and financial statements if required.

External links.

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. We are not responsible for the availability or content of external sites that may be linked to, from the site. If you find a broken link or if you have any questions or concerns about a link, please contact us. Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Consent and notification of changes.

By using this website you consent to our website’s privacy policy and any terms and conditions that are currently provided. If we decide to change our privacy policy, we will post those changes on this website page.

Updated May 2022